Time Concept

我那天也是經歷了她的爛服務，也是那個aunty。那天只是穿得隨便一點，完全沒有人過來服務，還要自己舉手叫那個aunty來服務，瞄了瞄我，服務我又很像嫌浪費她時間好像覺得我買不起。然後有兩個比較有年紀的男人進來看表，她直接從我眼前走掉去服務他們。？？？Hello? 我還在呢！早就看中了本來就想一進去就刷卡，是她自己沒貨。然後還要我叫她回來，留了名字電話號碼讓她有貨的時候打電話給我，到現在完全沒有收到通知。呵呵她不想賺我的錢就算了，我讓別人賺。*而且之前我在她的店有買過另一隻手表的*

I had a great experience shopping at Time Concept in Suria Sabah! The shop has an impressive selection of watches, ranging from affordable everyday pieces to more high-end luxury brands. Whether you're looking for something stylish or something functional, there's plenty to choose from. A special mention goes to the lady staff who assisted me—she was extremely helpful, knowledgeable, and clearly knew the products well. Her friendly and professional service made the whole experience even better. I absolutely love the watch I bought and will definitely return in the future. Highly recommended for anyone looking for quality timepieces and excellent service!

My search for the perfect convocation accessory ended with the stunning Tissot Moonphase from Time Concept Suria Sabah. This watch didn't just complete my look—it gave it a touch of Ravenclaw (Harry Potter) sophistication. The elegant design is a perfect match for the intelligence and wisdom of my house, making it the ideal timepiece to celebrate my UiTM convocation. It feels like a beautiful, authentic piece of 'wit beyond measure.' A huge shoutout to the staff Mr. Chai at Time Concept for the excellent service and helping me find this timeless keepsake. Highly recommend them for a special purchase! Thank you🫶🏻

Came in ready to buy a watch. The button was clearly faulty and stuck inside, but the staff wearing glasses insisted "mmg begitu." The attitude was rude and condescending, as if being a "branded" store puts them above basic customer service. Walked across to Lumitime opposite and bought the watch there instead. Much better service and honesty. 😌

Terrible service and even worse attitude. My boyfriend once walked into this shop wearing a simple T-shirt, shorts, and slippers. Nothing fancy, just casual. The staff immediately acted like he didn’t deserve to be there. They didn’t bother to help, just gave that classic "you can’t afford it" look. How professional. If your store only welcomes the rich and branded, please be honest and put a sign outside: "Only for the fashionably rich. Ordinary humans, please stay out."

Lacking in customer service. The following experience I was the only customer in the store. I wanted to try on two high-end Seiko pieces. A 62MAS reinterpretation and a Tuna 1000m auto priced at RM16.5k and RM21k respectively. I acknowledge these pieces were some of the priciest in the store. I asked the the first saleslady to try on the two watches. She responded with a shocked tone and repeated the price to me, and I responded with "Yes I'm aware of the price". It felt like she's surprised that I can afford these models, did I look broke to her? The Store Manager (Ms Chai) chimed in to say I can only try one watch because of how expensive the pieces were. I said ok. I tried on 62MAS first and I asked politely if I could take pictures with my phone (I keep these pictures for reference as I want to compare how each model wears on my wrist, particularly the Lug-to-Lug dimension) and she consented. After taking the pictures, Ms Chai joined me and the saleslady. I tried my luck by politely asking if I could try the Tuna next, further elaborating I wanted to compare the size of the two models. Ms Chai boldy claimed these two models are the same size, I responded saying these two cannot be the same size as they are two completely different models (62MAS vs a Tuna). I was surprised as this was very basic knowledge that the Manager doesn't know about their own product. Once she realised her incorrect statement, she decided to let me try on the Tuna. Once I put on the Tuna, she conceded "yes it's thicker". Something I'm already familiar with, but I just wanted to compare the Lug-to-Lug dimension. I politely asked if I could take pictures on my phone, Ms Chai said "no, just look only". So suddenly the picture taking policy changed? Ms Chai proceeded to tell me they don't usually let people try on watches when it's busy, I replied saying "I'm the only customer in the store, and how is a customer supposed to make an informed decision on a watch purchase if they cannot try it on their wrist?" She didn't respond to me. This whole exchange I could sense the anxiety in their speech, made me feel very uneasy. It did not seem they were interested to sell me anything. I have been to higher end watch stores wearing far worse clothing, handling watches multiple times more in cost, and still recieving far better customer experience. Frankly, I do not believe this store is professionally equipped to be selling this tier of watches, considering the Manager's lack of knowledge between their own products and with how uncomfortable they were in handling their product and the customer. Perhaps they need better training. It's a shame as this store has a decent selection of watches that typical stores don't stock.

Great service and a great transaction too! Very pleased, item received in good condition with proper & securely packed. Top quality product, come with warranty card. Thank you Mr. Chai